Terms & Conditions
Please read these Terms & Conditions carefully before using our website or placing an order.
1. Introduction
These Terms & Conditions govern your use of the Soulstead Wellness Store website and your purchase of products through our online store. By using this website, you agree to these terms.
2. About Us
Soulstead Wellness Store is a UK-focused online retailer offering pet supplies, travel essentials, and eco-friendly alternatives.
3. Products
We aim to present product descriptions, specifications, and images as accurately as possible. However, colours, sizes, and packaging may vary slightly depending on manufacturers and suppliers.
4. Pricing
Prices displayed on our website are subject to change without prior notice. Applicable taxes and shipping costs will be shown during checkout where required.
5. Orders
After placing an order, you will receive an order confirmation email. Acceptance of your order occurs once your order has been processed and prepared for fulfilment.
6. Payments
Payments are processed securely through trusted payment providers. We do not store complete payment card information on our website.
7. Shipping
Shipping times are estimates only and may vary depending on supplier, destination, customs processing (where applicable), and courier services.
8. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy. Please review that page before requesting a return.
9. Intellectual Property
All website content including text, graphics, branding, logos, layouts and designs remain the property of Soulstead Wellness Store unless otherwise stated. Unauthorised copying or reproduction is prohibited.
10. Website Availability
While we aim to keep the website available at all times, we cannot guarantee continuous uninterrupted access due to maintenance, updates or unforeseen technical issues.
11. Limitation of Liability
To the extent permitted by applicable law, Soulstead Wellness Store shall not be liable for indirect or consequential losses arising from the use of this website or purchased products.
12. Privacy
Your use of this website is also governed by our Privacy Policy.
13. Governing Law
These Terms & Conditions shall be governed by the laws applicable within the United Kingdom unless otherwise required by law.
14. Changes to These Terms
We may revise these Terms & Conditions from time to time. Updated versions will be published on this page.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our Contact page.