Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, store, and protect your personal information.
Introduction
Soulstead Wellness Store respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, process, and safeguard information when you use our website.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment information (processed securely by our payment providers)
How We Use Your Information
Your information may be used to:
- Process and fulfil your orders.
- Provide customer support.
- Communicate order updates.
- Improve our website and services.
- Prevent fraud and maintain website security.
- Meet legal and regulatory obligations.
Payment Information
Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details on our website.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and enhance website functionality. You can manage cookie preferences through your browser settings.
Sharing Information
We do not sell your personal information. Your information may be shared only where necessary with trusted service providers involved in payment processing, delivery services, website hosting, and legal compliance.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure.
Your Rights
Depending on applicable data protection laws, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your information.
- Object to certain types of processing.
- Request a copy of your personal data.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy, please contact our customer support team through the Contact page.