Shipping Policy
Clear information about how we process, dispatch, and deliver your orders.
Shipping Overview
Soulstead Wellness Store is a UK-focused online store offering pet supplies, travel essentials, and eco-friendly alternatives. We aim to process and deliver orders as smoothly as possible.
Order Processing
Orders are usually processed within 1–3 business days after payment has been confirmed. Processing times may vary during busy periods, holidays, or promotional sales.
Delivery Times
Delivery times depend on the product, supplier, and destination. Estimated delivery information will be provided where available during checkout or in your order confirmation.
UK Shipping
We primarily serve customers in the United Kingdom. Shipping options and estimated delivery times may vary depending on your location and the product ordered.
International Shipping
International shipping may be available for selected products. Any available international delivery options will be shown at checkout.
Tracking Information
Where tracking is available, you will receive tracking details by email once your order has been dispatched. Some products may ship separately and may have different tracking details.
Multiple Items in One Order
If you order more than one item, your products may arrive separately. This can happen when items are shipped from different suppliers or fulfilment locations.
Incorrect Shipping Details
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Delayed or Missing Orders
If your order is delayed or appears to be missing, please contact us with your order number so we can help investigate the issue.
Contact Us
For shipping questions, please contact us through our Contact page or email our support team.