Return & Refund Policy
We want you to shop with confidence. This policy explains how returns, refunds, and exchanges are handled.
Our Commitment
Customer satisfaction is important to us. If you experience a problem with your order, please contact our support team and we will do our best to help.
Eligibility for Returns
Returns may be accepted for eligible products within the applicable return period. Items should be unused, in their original condition, and where possible returned in the original packaging.
Items That Cannot Be Returned
For hygiene, safety, or other reasons, some products may not be eligible for return unless they are faulty or damaged. This includes products that have been used or altered after delivery.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photographs so we can investigate and arrange an appropriate solution.
Refund Process
Once an eligible return has been received and inspected, refunds will be processed to the original payment method where applicable. Processing times may vary depending on your payment provider.
Exchanges
Where possible, eligible products may be exchanged instead of refunded. Availability depends on stock levels and the specific product ordered.
Return Shipping
Customers may be responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.
Order Cancellations
Orders may be cancelled before they have entered processing. Once an order has been processed or dispatched, cancellation may no longer be possible.
How to Request a Return
Please contact our customer support team with your order number and details of the issue. We will guide you through the return process.
Need Assistance?
If you have any questions regarding returns or refunds, please contact our support team through the Contact page.